No problem! Chances are, it just got buried in your inbox or sent to spam. 99% of the time it's just hiding and 1% of the time it’s an email address with a typo – both easily fixed!
First, search your email: Search your email for 'The Koh Samui Guide' or 'kohsamuiguide' (the subject line and sender of your download emails). If you don't see it, you can easily reissue your own download link at any time from the button below.
If you still can’t find it: Not to worry! On rare occasions, customers have made orders with an email typo ('gnail.com, for instance). No matter how creatively you spelled it – it's easy to send it to the right place. Just send me a note and I’ll send you a new download email.
Your purchase of The Koh Samui Guide comes with ten downloads for your own use – more than enough to put your copy on your laptop/phone/iPad and print it out. If you get a little click-happy and reach your download limit, just send me a quick email and I’ll reset it for you. No problem.
TIP! When downloading your guide, click 'download' – just once! The file is 45mb so it can take a few minutes to fully download. Clicking 'download' repeatedly will reset it back to the start.
To get the most value out of The Koh Samui Guide, I recommend using it as your very first step to get to know Koh Samui – as soon as you put the island on your travel list. Many readers share how the guide helped them to get a good 'feel' for the island – going from knowing nothing to really understanding the lay of the land.
Roughly half the book addresses planning your trip – guiding you through your choices of beaches, hotels, climate, transport and other preparation. If your alternative is 20,498 browser tabs and total confusion – I definitely recommend starting your planning on page one! If your travel isn't until 2019 or later and you're wondering whether to wait for a new edition – here's my take:
1. RESEARCH: If you'll undertake any trip research between now and then – get the guide now. It will save you hours and hours of research, and you'll avoid a few headaches.
2. BOOKING: If you plan to book your flights or hotels between now and then – get the guide now. You'll be much more confident in your decisions with all the information at your fingertips.
3. UPDATES: You get free monthly updates: You receive free updates to The Koh Samui Guide every month (through the calendar year of your purchase). These include any island changes or upcoming events. This keeps all your information current and ensures you don't miss anything new. (See this related answer for how to get your free updates).
Ohhhh yes. As for your online security, The Koh Samui Guide is hosted with Shopify – they host stores for Tesla, Herschel, Google, etc. Here’s the boring tech-speak about their ‘Level 1 PCI DSS compliance’ (that means REALLY secure. Elon-Musk-OCD-billionaire-secure).
No problem! I too have suffered the hotmail graveyard. Just get in touch with (A) the email address used for your order and (B) the email address you'd prefer to use instead. I'll resend your email receipt with download link.
Yes, updates are included! Each month, for the calendar year of your purchase, you'll receive an email with any updates to your edition of The Koh Samui Guide. This covers a range of changes – like hotels shut for renovation – to newly announced island events, plus particular packing tips for that month's weather.
How to get your email updates? When you checkout, make sure to keep the blue box for "I want island updates when details change" checked. If you uncheck this box we're legally prohibited from emailing you – spam laws and all that.
The Koh Samui Guide is 45mb so it can take a few minutes to fully download. Clicking 'download' repeatedly will reset your download back to the start – a vicious cycle that will get you nowhere!
If you've clicked your download link and it seems like nothing is happening – my main tip is to click the download button (on a desktop) or the file name (on a phone/tablet) just once. Then wait a moment.
It does take a minute as it's a large file. Click just once, and your file download will begin (saved to wherever you save your downloads).
Very easily! The Koh Samui Guide will work just like any other PDF file you want to save to iBooks on your iPad. However, it is a large file (about 45mb) so it might take a moment to fully open/download.
If you don’t see the ‘save to iBooks’ option, give it a minute to load completely (especially on slower island internet).
Let's not allow ourselves to overthink this! The Koh Samui Guide – as a PDF download – will print just like any other file you'd like to print. After your purchase, complete your download. From then, it's just a normal file to print as you would with any other document.
It's 242 pages, so you might want to run it on a greyscale or economy print setting to save your ink cartridges.
TIP: If it only prints 30 pages, it's probably because your printer ran out of paper. (Actual answer to an actual question).
Yes – to the very best of our knowledge. We do our absolute best to keep The Koh Samui Guide current. In fact, from 2012 to today – through six editions – we've never stopped updating.
Annual update: First, the guide gets an annual overhaul (stripped to bare text) with every detail checked and re-checked for January publication. Yet island changes are inevitable: hotels shut for renovation, mini golf courses become bungalow resorts ... the usual!
Monthly updates: As such, each month for the calendar year of your purchase, you'll receive an update email with any details that have changed. Just make sure to keep the blue box for "I want island updates when details change" checked when you reach the checkout page! If you uncheck this box we're legally prohibited from emailing you – spam laws and all that.
The Koh Samui Guide is published annually in January. Should you buy your copy now or wait? In truth, the thought of some poor soul starting from square one in their Thailand research – while leaving this resource on the shelf for later – gives me heart palpitations and makes me want to buy them a drink.
If Koh Samui is very much a plan for the distant, unspecified future – absolutely. Join our mailing list to keep in touch (below), and we'll see you on official terms when you're ready.
If you're jumping into your travel plans right now – like yesterday – and your Pinterest board is already exploding and every beach sounds the same and what the hell is a songthaew? Please – save yourself the stress. Get your guide.
Thanks for your interest! For the sake of transparency to The Koh Samui Guide readers, I don't accept advertising, sponsors, comps or freebies for any establishments on Koh Samui. All of my Koh Samui research is anonymous and I pay for everything myself as a normal guest or customer.
(This Koh Samui-specific policy will mean zero moral crisis when Singapore Airlines asks me to review their Suites ... any day now).
However – I always welcome information and I'd love to get to know your property. Please send any press packets, particular highlights or Brand New Information my way. It will be gratefully received and ensures your business gets on my research list for the next edition. Many thanks!
Wondering whether The Koh Samui Guide covers your particular questions and concerns? Whether it's Koh Samui beaches ... car rental ... family hotels ... Lamai ... nannies ... nightlife ... travel insurance ... what to wear ... the weather in a particular month ... coffee and cocktails ... the answer is – very likely – yes.
True story: A reader commented on our 2nd (2013) edition that "The guide is proving an interesting and informative read. The only thing missing was where the good bird viewing spots were (LOL). A bit specialised I know". So, as of our 3rd (2014) edition – you'll find bird-watching tips and the thirty-four bird species we've seen on Koh Samui from pages 223-225.